Privacy Policy

Last updated: January 26, 2025

1. Information We Collect

CrossBorder Mailing collects the following information to provide our document delivery services:

Personal Information
  • Full name
  • Email address
  • Phone numbers
  • Postal addresses
  • Company information (if applicable)
Service Information
  • Document files (PDF)
  • Payment information
  • Service preferences
  • Order history
  • Communication records

2. How We Use Your Information

Service Delivery

Process and fulfill your document delivery orders

Communication

Send order updates and customer support

Service Improvement

Enhance our services and user experience

3. Information Sharing

Important: We share your information only as necessary to provide our services.
We share information with:
  • Local Agents: Name and address information for document printing and delivery
  • Payment Processors: Payment information for transaction processing
  • Postal Services: Recipient information for delivery purposes
  • Legal Authorities: When required by law or to protect our rights

4. Data Security

We implement appropriate security measures to protect your information:

  • SSL encryption for data transmission
  • Secure database storage
  • Password-protected admin access
  • Regular data cleanup procedures
  • Limited access to personal data
  • Regular security updates and monitoring

5. Data Retention

Information Type Retention Period Purpose
Document Files 30 days after delivery Support and redelivery requests
Order Information 2 years Legal compliance and disputes
Payment Records 7 years Tax and legal requirements
Communication 1 year Customer service improvement

6. Your Rights

Access Your Data

Request a copy of the personal information we hold about you.

Correct Your Data

Request correction of inaccurate or incomplete information.

Delete Your Data

Request deletion of your personal information (subject to legal requirements).

Data Portability

Request your data in a structured, machine-readable format.

7. Cookies and Tracking

Our website uses minimal cookies and tracking technologies:

  • Essential Cookies: Required for website functionality and security
  • Session Management: To maintain your login status (admin users)
  • Analytics: Basic usage statistics to improve our services (anonymized)

8. International Data Transfers

Cross-Border Processing: Your information may be processed in different countries as part of our international delivery service. We ensure appropriate safeguards are in place for international transfers.

9. Contact Us About Privacy

Privacy Questions

privacy@crossbordermail.com

Data Protection Officer

dpo@crossbordermail.com

10. Updates to This Policy

We may update this Privacy Policy periodically. When we make significant changes, we will:

  • Notify you via email
  • Post announcements on our website
  • Update the "Last updated" date above
Your Consent

By using our service, you consent to the collection and use of your information as described in this Privacy Policy.

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